Short answer: Alaska sends agencies to ARC Memo Manager to review, pay or dispute memos and publishes no dispute window. Alaska's contract of carriage counts a departure or arrival moved 3 hours or more earlier or later as a significant change, along with an airport change, a downgrade or an added connection. A credit is valid for one year from the day it is issued, for travel booked and flown within that year.
The rules below are Alaska and Hawaiian's own, from its agency pages, each with its source and the day we checked it. For the date math on a memo or a credit, open Alaska and Hawaiian in the airline policy finder.
How long do you have to dispute an Alaska and Hawaiian debit memo?
Alaska sends agencies to ARC Memo Manager to review, pay or dispute memos and publishes no dispute window. For memos on old Hawaiian 173 tickets, ARC's July 2026 notice says disputed memos are being worked and the rest should be paid promptly.
- Window: No window published
- Where to dispute: ARC Memo Manager
Source: Alaska Airlines, Electronic Memo Manager, checked on November 2, 2026.
The proof to gather depends on the memo's reason. Pick the reason in the finder for the checklist, or read how to dispute an airline debit memo.
Which schedule changes let an Alaska and Hawaiian traveler get a refund?
Alaska's contract of carriage counts a departure or arrival moved 3 hours or more earlier or later as a significant change, along with an airport change, a downgrade or an added connection. The traveler can then decline the new flight.
Alaska's agent schedule change page sets the reprotection and refund steps. Check it, or call Alaska's agency desk, before you refund.
Source: Alaska Airlines, Contract of carriage (revised August 25, 2026), checked on November 2, 2026.
Current waivers: Alaska Airlines, travel agent advisories.
How long does an unused Alaska and Hawaiian ticket keep its value?
A credit is valid for one year from the day it is issued, for travel booked and flown within that year. Credits stay with the traveler they were issued to. A reissued published-fare ticket counts its year from the reissue.
Basic fares: Saver fares cancelled at least 14 days before departure give a credit for half the fare, valid one year from its issue. A Saver fare cancelled later than 14 days out keeps zero value after the first 24 hours.
Source: Alaska Airlines, Contract of carriage (revised August 25, 2026), checked on November 2, 2026.
For the exact day a credit runs out, with three dates to remind the traveler, open the credit in the finder. Tracking credits across a corporate account is in how a TMC tracks unused ticket credits.
How long can you void an Alaska and Hawaiian ticket?
US agencies have 24 hours from issue or reissue to void in IAR and the GDS. That is shorter than ARC's next-business-day window.
Source: Alaska Airlines, Waivers and exceptions, checked on November 2, 2026.
Where do agencies find Alaska and Hawaiian's policies?
Alaska and Hawaiian publishes its agency rules on its agency site. Alaska and Hawaiian tickets carry the prefix 027 and the code AS. Hawaiian's 173 ticket stock was discontinued on April 21, 2026. New tickets for both airlines are issued on Alaska's 027 stock. Rules change, so check the airline's page before you act.
Common questions
How long does an agency have to dispute an Alaska and Hawaiian debit memo?
No window published. Agencies dispute in ARC Memo Manager.
What schedule change lets an Alaska and Hawaiian traveler get a refund?
Alaska's contract of carriage counts a departure or arrival moved 3 hours or more earlier or later as a significant change, along with an airport change, a downgrade or an added connection.
How long is an unused Alaska and Hawaiian ticket good for?
A credit is valid for one year from the day it is issued, for travel booked and flown within that year.
How long can an agency void an Alaska and Hawaiian ticket?
US agencies have 24 hours from issue or reissue to void in IAR and the GDS.
Sources
- Alaska Airlines, Electronic Memo Manager Airline policy
- Alaska Airlines, Contract of carriage (revised August 25, 2026) Airline policy
- Alaska Airlines, Waivers and exceptions Airline policy
Checked on November 2, 2026. Rules change, so check the source before you act on a date or an amount.
